bn88 Privacy Policy

1 Scope and Applicability of This Policy

This privacy policy is issued to inform users about the processing, storage, and protection of personal information collected while using the bn88 platform. By accessing bn88app.cam and creating an account or using our services, you are considered to have automatically accepted the terms of this policy.

This policy applies to all bn88 services — whether you access the site via a web browser, Android APK, or iOS app. To learn about bn88's general terms of use, please read our Terms and Conditions, which set out detailed terms relating to accounts, bonuses, and transactions.

2 Information We Collect

bn88 collects only the information necessary to provide its services. The categories of information are described below:

2.1 Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• Residential address (including district and division)
• National ID or passport number (for identity verification purposes)

2.2 Account and Transaction Information

• Username and encrypted password
• Deposit and withdrawal history
• Bonus claim history and wagering activity
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Duration of site access and usage
• Session logs and error reports

2.4 Gaming Behaviour Information

• Play history, bet amounts, and results
• Categories and names of games played regularly
• Analysis of deposit and betting patterns

3 How We Collect Information

bn88 collects user information in several ways. Collection occurs primarily through three methods:

3.1 Information Provided Directly

Information is collected when you provide it directly — for example, by filling in a registration form, updating your profile, completing a deposit form, or using the support chat. Documents submitted during the identity verification process also fall under this category.

3.2 Automatic Collection

Technical information is collected automatically via cookies, session tracking, and log files when you access the site. This information is used to ensure the site's performance and security.

3.3 Information Received from Third Parties

Limited information may be collected from payment processors or identity verification service providers for the purpose of confirming transactions or preventing fraud.

4 Purposes for Using Information

bn88 uses collected information only for the specific purposes listed below and does not process it for any unauthorised purpose:

• Account management: Completing registration, verifying logins, and ensuring account security.
• Processing financial transactions: Confirming deposits and withdrawals, verifying the accuracy of payment methods, and detecting fraud.
• Improving service quality: Personalising the gaming experience and diagnosing and resolving technical issues.
• Managing bonuses and promotions: Sending bonus offers to eligible users and monitoring wagering progress.
• Providing customer support: Verifying account information when providing assistance via live chat or email.
• Responsible gaming programme: Identifying unusual gaming behaviour and providing support to users.
• Meeting legal obligations: Storing and reporting information in accordance with applicable regulations.

bn88 takes responsible gaming seriously. If any concerning patterns are identified through monitoring user behaviour, we may take steps as described in the Responsible Gaming section.

5 Sharing Information with Third Parties

bn88 never sells or rents users' personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Payment Processing Partners

The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay — such as the transaction amount and mobile number — is shared with the relevant payment service provider. This sharing is solely for the purpose of settling transactions.

5.2 Game Software Providers

Game studios including Evolution, Pragmatic Play, PG Soft, and JILI may process session data to operate games. This information is not used beyond the provision of gaming services.

5.3 Legal and Security Obligations

If a competent authority issues an order under applicable law in Bangladesh, bn88 is legally required to provide the information necessary to comply with that order. Additionally, cooperation with investigative agencies may occur to prevent fraud or money laundering.

5.4 Technology Service Providers

Technology partners engaged for hosting, cloud infrastructure, and cybersecurity services may have limited access to data. They are bound by confidentiality agreements with bn88.

6 Data Storage and Security

bn88 follows industry-standard technologies and processes to keep user information secure.

6.1 Encryption and Technical Security

• All data transfers are secured with SSL/TLS encryption.
• Passwords are stored using a hashing algorithm — no member of staff can view a password directly.
• Firewalls and intrusion detection systems are in place.
• Regular security audits and vulnerability assessments are carried out.

6.2 Data Retention Period

Account information is retained for the entire period the account remains active. Financial transaction data is kept for a defined period after account closure as required by law. Once that period expires, data is securely deleted or anonymised.

6.3 Access Controls

Only authorised staff who need access to fulfil specific responsibilities are granted limited access to user information. All access is logged and reviewed regularly.

7 Cookies and Tracking Technologies

bn88 uses cookies and similar technologies to operate the site. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and saving language preferences. Disabling them will disrupt the core functions of the site.

7.2 Analytics Cookies

Analytics cookies are used to understand which parts of the site users access most. This information is analysed in aggregate and anonymised form.

7.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working correctly. For more information about our use of cookies, visit our FAQ section, where questions on cookies and data protection are answered.

8 User Rights

bn88 users hold the following rights regarding their personal information:

• Right to access: You may request to know what information bn88 holds about you.
• Right to correction: You may request that incorrect or incomplete information be corrected. Some information can be updated directly from your account profile.
• Right to deletion: In certain circumstances, you may request that your information be deleted, unless it must be retained due to a legal obligation.
• Right to restrict processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request a copy of your account data in a structured format.
• Right to withdraw from marketing: You may opt out of receiving promotional communications.

To exercise any of the above rights, please contact our customer support team via live chat or email. We provide support in both Bengali and English, 24/7.

9 Protection of Children and Minors

All casino and betting activities at bn88 are strictly for persons aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.

Date of birth is verified at the time of registration, and age is confirmed through ID checks where necessary. If we are informed that a minor has been registered by mistake, that account will be closed immediately and the associated information will be deleted.

10 Changes to This Policy

bn88 reserves the right to amend or update this privacy policy as needed. Users will be notified of any significant changes upon logging into their account or via the registered mobile number.

An updated policy takes effect from the date it is published. Continued use of the site after any changes is considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

To learn more about bn88's overall policy framework alongside the privacy policy, the About Us page contains a description of the platform's background and core principles.

11 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact the bn88 customer support team:

• Live chat: Via the chat button on any page of the site — 24 hours a day, 7 days a week.
• Email: [email protected] — messages in Bengali and English are both accepted.

We treat complaints relating to data protection with the highest priority and aim to respond promptly.